Buy with Prime FAQ


Q: What is Buy with Prime and how does it work?
A: Buy with Prime allows millions of US-based Prime members to shop directly from participating online stores with the trusted experience you expect-including fast, free delivery, an easy checkout experience, and returns on eligible orders. When you shop with New Green Nutrition, you'll see the Prime logo on eligible products, which signals the item is available for free delivery, as fast as next day. By clicking the Buy with Prime button, you can check out by signing into your Amazon account, which prepopulates your payment and shipping details on the checkout page. You will receive an order confirmation email after placing your order and then a shipping confirmation email with a link for tracking when the order is shipped. 

Q: How do I make a purchase using my Prime benefits on New Green Nutrition?
A: We offer selected products with Buy With Prime shipping. You will see the Buy with Prime option on eligible product page. You can find all eligible products in the Buy With Prime Collection

Q: Is this really the same delivery experience I'm familiar with as a Prime member?
A: Yes, Buy with Prime offers the same fast, free delivery.

Q: Why are product prices different with NGN in House fulfillment and Buy With Prime fulfillment?
A: The product prices are adjusted to reflect the cost associate with different shipping requirements. New Green Nutrition offers quantity discount for most products and free USA domestic shipping over $50. Buy with Prime offers free shipping with no minimum. There's no quantity discount using Buy with Prime. We are providing both services to meet customer's individual needs.

Q: Where can I check the status of my order?
A: You can check your order status by clicking on the link in your shipment confirmation email, which will bring you to your order details page on New Green Nutrition. 

Q: What is the Buy with Prime Return Policy?
A: Some Buy with Prime orders are eligible for return. To start a return, view your order status from the link in the email you received after you place your order. You'll be able to begin the return process and print a USPS return label. For eligible orders, you will receive a full refund as long as the returned items are in resellable condition and returned within the return window. If you have questions about return eligibility or the return process, contact us at 

Q: Who do I contact for issues or questions for my order?
A: If you either have a question or experience an issue with your Buy with Prime order, contact us at You'll receive an order confirmation email with a link to see your order status and how to contact New Green Nutrition.

Q: Can I make Buy with Prime purchases if I'm not in the US?
A: Buy with Prime orders can only be placed and shipped within the US.

Q: Can I set up subscriptions using Buy with Prime?
A: Buy with Prime does not support subscriptions.